Speaking to customer care for virtually any challenge or issue can verify challenging and universally frustrating. Although American Airlines presents different choices to solve client queries, its specialised customer service construction might be tough to navigate when you’re not aware of the system.
The customer support Division can help with any journey-related topics. On the other hand, you have to Call a special Division for refunds, AAdvantage member topics, cargo and parcel companies, or shopper relations problems, such as all write-up-journey inquiries, issues or disputes.
Below’s a breakdown to assist you to navigate the complicated American Airlines customer care procedure.
American Airways customer service contact number
Listed here’s the variety to Make contact with customer service in the U.S. and Canada:
1-805-918-9018
Right after positioning your call, the automated method guides you thru a number of concerns to immediate you to definitely the correct subject matter.
What varieties of issues can customer care assist with? You could call for reservations, ticket variations or cancellations, delayed or cancelled flights, receipts, baggage inquiries, Unique support or any other recent journey questions.
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Nerdy Tip
Normally, the quickest way to get by way of to the live agent is by pressing 0 at just about every prompt. Then, you’ll have the option to press 3 to stay on keep or push one to receive a phone-back again.
Didn’t get the answer you’re seeking? You could call again and discuss to a different agent who could have extra experience or coaching or ask to talk to a supervisor.
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AAdvantage use application
You can even Make contact with customer care right through the American Airlines application; nonetheless, you must be an AAdvantage member to use this new attribute. Down load the application and log in in your account. Tap the chat bubble icon on the house monitor to attach directly to a customer service crew member. You can find also a 24/seven Digital assist Device in the application.
American Airlines on Twitter
Even though it's not the speediest technique for getting a solution for your issue, employing Twitter may very well be a terrific way to get your issue solved if you're feeling like the other methods aren’t Operating. Given that Twitter is public experiencing, the American’s customer care reps on Twitter is usually extra sympathetic to your needs.
The airline’s Twitter account is @americanair and its Twitter page is pretty Energetic with reps looking to fix challenges.
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Cargo and precedence parcel customer service
American provides a individual customer support workforce, out there 24/7, to help with all cargo similar companies, including:
Standard cargo.
Priority parcel company.
Animals.
Human remains.Go to the dedicated Website to e book or track your cargo, discover your cargo terminal, download schedules, or come across a particular Section e mail or contact number.
The American Airways cargo cell phone number is 1-805-918-9018.
Requesting a refund
If the goal is always to request a refund, there’s no have to Speak to customer support Because the Division doesn’t manage refunds and will immediate you to the web site.
Check out AA.com/refunds, where you’ll have the choice to ask for a refund or Test the standing of a refund. Right now, there isn't a cell phone number; for making Make contact with, you need to use the web site or mail.
If you must Make contact with the refund Office after you have requested a refund:
Head over to AA.com/refunds and scroll all the way down to the bottom of your site.
Less than "Customer care," click on "Contact Refunds."
There you'll have the option to voice your considerations about a refund.
It's also possible to fax the refund Office at:
one-805-918-9018
Global: one-805-918-9018
Enable together with your AAdvantage account
When you've got questions on your AAdvantage account, you may call for account-linked issues, reserving or cancelling award travel or examining application Gains.
Contact facts in the U.S. and Canada
one-805-918-9018
Monday - Friday
8 a.m. - seven p.m. (CT)
Calling purchaser relationsThe purchaser relations Division can help you with any write-up-journey associated thoughts, compliments, fears or disputes. By way of example, should you professional a problem with your flight you've the option to achieve out by mail at:
American Airlines Customer Relations
4000 E. Sky Harbor Blvd.
Phoenix, AZ 85034
You may as well Visit the "Consumer Relations" web site and deliver them an e mail by clicking on this hyperlink.
Remember to Take note that American will not currently supply a method to Get hold of The client relations Division by cellular phone.
Social networking opinions platforms
If you’d like to provide responses about your expertise with American Airways, you could scroll right down to the bottom of your AA.com page and click on on the Fb or YouTube icons. This method of interaction is employed for opinions only and will not present Remedy-centered alternatives.
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Last feelings on making contact with American Airways customer care
There are a number of techniques for speaking to American Airways, depending on your precise needs. If you'd like to guide a flight or have other travel-associated queries, your best alternative is usually to phone the 800 range or get to out on its app.
AAdvantage users are most effective served by calling the AAdvantage department. For refunds, bypass customer care and go on to the refund website.
In the event you’re planning to mail cargo, there's a different customer care crew. And For those who have feedback or considerations after finishing your flight, you can use The client relations page. Pursuing these tips can help you streamline your customer support knowledge noticeably. Returns/Refund/Cancellation Plan
Any PNR or itinerary receipt could be returned around a 12 months following the date of journey.Prices and fares must be paid into the copyright in any acknowledged currency. Cancellation payment: The exchange price utilised when paying with a special sort of forex in comparison to the one utilized to estimate the fare is determined by The principles and limitations in the financial institution, the credit card service provider, and also the copyright. Tickets that were ordered and processed refunds could also be issue to these principles.
If you would like added details about your American flight cancellation, you can study it in this article:
We welcome your inquiries relevant to American applications and can be happy to assist you.
We have now a contact centre that is definitely open up every day in the 7 days. We've been reachable. You can also ship us an e mail as a substitute. Every e-mail will receive a response from us within just 48 hrs.
American cancellation policy:
The share of your return you receive might differ according to American policy, the justification for your refund request, plus the period of time amongst the date within your request as well as date of your respective departure.
All airline refunds and long term credits are issue to your fare restrictions, insurance policies, and techniques of each and every airline.
To the payment site, support prices will likely be transformed into your forex of your respective nation.
Adults, children, elders, infants, learners, plus the armed service are all different categories of travellers.
Services prices are going to be placed on all modifications, refunds, cancellations, and foreseeable future credits for each person and for every ticket.
All article-ticketing service fees, like our transaction company fees (scheduling expenses), are not refundable and will differ Anytime.
Any expenses and expenses levied by Airways or other suppliers are Together with our fees.
Government service fees and taxes could possibly be transformed Anytime.
Your account will only be charged the final whole cost that our salesperson has exhibited or mentioned.
Exactly what is the American Airlines cancellation policy? Let's focus on right here:
1. You will find refund procedures For almost all of our airline tickets. Only obtainable if our journey suppliers' cancellation and refund insurance policies are in effect as well as your refund request has actually been granted.
ou are usually not deemed a no-exhibit if we are able to secure waivers from your suppliers to manage this ideal cancellation and refund (most no-exhibit bookings are ineligible for virtually any waiver from suppliers for refund processing).2. A substantial proportion of our airline tickets will not be refundable.
The constraints, principles, suggestions, and techniques that use to airline fares also utilize to airline refunds and upcoming credits.
3. Particular Products and services
All Distinctive Expert services, accessible only on request, are subject matter to each airline's inspection and approval system together with its fare limitations, insurance policies, and techniques. The payment of Unique Company Charges will be manufactured at some time the service is supplied, and they're going to only be reimbursed In the event the request is denied via the Airlines.
Unique situation to search for:
Incorrect title
You will find there's discrepancy among the title about the passenger's airline ticket plus the names on their passport or any other form of recognised government identification.
Visa/Passport
A letter of denial to get a passport or visa will likely be required as a way to approach a request.
Baggage
Please help you save all receipts and luggage tags.
In the case of absence all through a flight
You will have to present evidence demonstrating why you had been struggling to depart by the due date.
Resisted boarding
On your scheduled departure, you may be needed to demonstrate documentation of The main reason you were being denied boarding.
Replicate Tickets Copies of all tickets with the very same itineraries as Individuals reserved with us are required so as to post a refund ask for.
American Airlines Airports
Hop on the(n) American Airlines flight now by flying to numerous Locations out of such domestic and Intercontinental airports:
Airport Code
Country
Airport Name
Variety of Flights
DFW United states of america Dallas-Fort Really worth Intl. 599
CLT USA Charlotte-Douglas Intl. 536
ORD United states O'Hare Intl. 317
PHL United states Philadelphia Intl. 247
MIA United states Miami Intl. 193
DCA United states Ronald Reagan Washington National 152
PHX USA Sky Harbour Intl. 141
LAX USA L. a. Intl. eighty one
LGA United states LaGuardia 72
BOS USA Logan Intl. fifty seven